Customer Testimonials

5 Stars 

 All I can is top service from sales to service dept.etc - Tim M - June 28, 2016

5 Stars 

Heard nothing but good things about this dealership. My friends have purchased new cars there and have been 100% satisfied.. :") - Therese KW - June 2-, 2014

5 Stars 

Love my ecoboost twin turbo charged Ford! Fast too! - Peter M - June 25, 2017

5 Stars 

Call Doug, he's your man! - Todd S - December 17, 2013

5 Stars 

We bought a 2017 Flex.  Chris Tombrella was very kind in answering questions and working to help us get the best price. We were very pleased with the service from Chris and the rest of the Bill McDonald staff. The service dept is very quick to address any problems, and answer any questions. I will continue to do business with Bill McDonald Ford. - Deb H - June 2017

5 Stars

Best ever. We were drop-in.The mechanic started work before paperwork was even done. Thorough, professional, friendly.  10 out of 10. - Margaret S - June 2017 

5 Stars

We just got our second vehicle from bill Macdonald ford. They are a great dealership very helpful. Ask for Doug he will take good care of you.  - Stephen T - May 2017

5 Stars 

I have bought 3 cars here , Best Place they even delivered and signed papers right at my house since I had now way to get there. - Peter M - January 2017 

5 Stars 

Great service, best dealership around. - Ryan S - July 2017 

5 Stars 

Heath is the best.. Ty agai Mr. Osterbeck - Christopher T - February 2017

5 Stars 

Bought my first Ford at Bill MacDonald Ford.  Very satisfied with salesman and entire experience.  Would highly recommend Bill MacDonald Ford in St. Clair. - Pearl S - December 2016 

5 Stars 

I recently purchased a used 2010 Fusion from Jerry in the Used Car Centre and had an excellent experience. Jerry made everything very easy and gave me great value on my trade-in. The team at Bill Macdonald Ford made themselves available to complete the transaction on a holiday weekend and had everything ready for me; all I had to do was sign the paperwork and drive out in my new car. Jerry continues to provide support after the sale and really goes the extra mile to make sure his customers are happy with their purchase.

I will definitely be using Bill Macdonald Ford for my future purchases - Nikolas A - 2016

5 Stars 

Best Ford dealer in St.Clair county.  - Fred M - May 2017 

5 Stars

Great Experience! I just leased a 2016 Escape. My sales person, Heath Osterbeck, was great. I told him what I wanted and how much I wanted to pay. He coordinated everything from test drives to old car appraisal to changing insurance to to changing license plates to signing all the paperwork. I cannot say enough about all the MacDonald Ford staff who supported my purchase. - Thomas F - 2016

5 Stars

This is a great dealer ship. We leased a vehicle and purchased a vehicle from here. Doug makes the process of purchasing a vehicle easy he shopped around for a good interest rate most places were 12% but he found us 4.9% - Jessica S - 2016 

Cindy Monticello, St. Clair, MI

"Heath Osterbeck and the customer service was great. The dealership was willing to do some extras to make us happy with the condition of our used car."

Kim Brengman, Casco, MI

"Always a great experience at Bill MacDonald Ford! Wouldn't go anywhere else for my cars. We have always felt very special there. They give you their undivided attention and seek out the best deal for you. As soon as you walk in you are greeted with a smile, very comfortable there. We go there for all our maintenance too."

Pamela Rinke, Kimball, MI

"I wanted to write this letter to express my gratitude for the excellent service that I received while dealing with your Ford dealership. I bought my new Fusion from Heath and was satisfied with the wonderful service that we had while purchasing our car. There was no stress at all with our purchase and we left very excited and pleased with our new car. Today, 6/12/2012, I was talking to Dave Jones, Service Manager, about a Michelin tire. I had a flat tire a few days before and was told by one of my co-workers that my tire might be refundable since my car was so new. I called the Ford dealer to ask about this and was put in contact with Dave. Dave told me that I would need to go through the Michelin dealer for any refund. I was not going to bother, thinking that it would be a waste of my time. Dave offered to call for me. After many phone calls Dave was finally able to work out a 50% refund for me. I have to say that I was extremely pleased that I would be able to get even that much. Mostly, I was impressed with the wonderful customer service that I received today as well as when we purchased the car. This is the first time that i have purchased a Ford vehicle. After all the wonderful service that my husband and I have received, we will be purchasing a Ford again!"

Nina Powers, Memphis, MI

"Worked with Dustin Roe in the Service Department. We appreciated very much the care we have received since we purchased our 2011 Ford Taurus. Dustin has been terrific with helping us with the needs we have had. Much gratitude. From Sales to Service, we would recommend them all!"

David Koester, Port Huron, MI

"I have been coming to Bill MacDonald Ford for over ten years. We have purchased two new cars from them and have had service done hear most of that time. Dave Jones has been great to deal with in the service department for most of the time we have been coming here. I just had another positive experience with Dustin when we had service on our Taurus. I will continue to come here for service even thought I have to drive from Port Huron. "

Joan Marriott, Port Huron, MI

"Excellent fast customer service. I actually live in Florida and was trying to help my son in Michigan purchase a car. Ron Donaghy went above and beyond customer service. He helped my son choose an affordable economic car and had everything taken care of when I got there. We went to his office on Saturday morning, within 2 hours all the paper work was done and my son was driving a 2012 Ford Focus. Thanks again Ron!!!"

Mike Lomasney, East China, MI

" The Staff at Bill MacDonald went way above my expectations. I was a tougher customer with Finiance challenges and I was looking for a New F150 that was well equipted. With the help of Woody we were able to pull 5% off the intrest rate and Kathy searched until she found the perfect truck for me. This is the 5th purchased I have made a Bill MacDonald and Bill MacDonald Ford will continue to be my place for all my automotive needs. Thanks again Woody and Kathy. And thanks for dealing with this difficult customer with such class."

Jessica Dziubinski, Marysville, MI

"This dealership went above and beyond to get me what I wanted. Doug Muir and Michelle were great to work with. They take the time to really work with you and make sure you are 100% satisfied. Doug took the time to show me all the features of my new car after the sale was made and made sure I was comfortable. I really appreciate everything they have done for me. It made the investment of buying a new car very easy."

Debby Fuga, St. Clair, MI

"My overall experience was great. I have been to this dealship before with other vehicles and had great service. This is why I chose to come back. I always recommend MacDonald Ford to my friends."

Joseph Gayeski, Marine City, MI

"The entire process was great. Katie and the rest of the staff did a wonderful job of getting us into the vehicle that best fit our needs. The entire process took less than 24 hours and we are extremely satisfied! The staff is knowledgable, friendly and very customer service focused. I will recommend this dealership to family and friends! I know we will give them repeat business for years to come."

Lauren Michalski, SSt. Clair, MI

"I went to this dealership with my parents, hoping to price out some small SUVs to lease... We ended up leaving with a 2012 Ford Escape- FULLY LOADED- because the owner, Bill McDonald, offered much more than we expected for my 2001 Explorer Sport. He said, "Well, we'll take the new car, switch your plates on to it, and fill up the gas tank and it's yours!" Several staff members stayed late (on that Saturday, none-the-less) and gave us the best service I've ever experienced at a car dealership! Bill, the owner, his wife, and the sales associate we dealt with (Katie) went ABOVE AND BEYOND to help me get my first brand new car on my budget!!! Thank you very much to everyone at that dealership!!!! "

Lauren Aures, St. Clair, MI

"I just wanted to thank you again for how great you were to me! From finding my car ro fixing my tire for FREE, I am so thankful! I promise you have a lifetime customer!"

Nancy Casilla, St. Clair, MI

" I LOVE my new car. :) It has so many wonderful features and I am enjoying the smooth ride. It is comfortable to get in and out of, and the Sales team was everything I could have asked for. I am 100% Satisfied! They found me an exceptional vehicle and gave excellent service!"

Paul Tigert, Marine City, MI

"The people at Bill MacDonald Ford are wonderful and helpful people that will work hard to get you the car or truck that you want at a pricethat is right, even if you don't have perfect credit. Woody and Ron and the rest of the team in the Used Car Department are friendly and knowledgeable, and they all worked together for me. Instead of one salesman I had the whole staff that worked to get me my car in less than a day. Would recommend them to everyone, that's if you want fast and great services. Thank you Bill MacDonald Ford."

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